Deputy Director of Emergency Services, University Hospital Geelong, and Senior Lecturer in Communication (simulation and clinical skills), Deakin University, Australia.
Why I love to teach
Although I enjoy the technical aspects of my job as an Emergency Physician, my primary interest is developing and encouraging communication, cultural change, and leadership skills. The ability to self-reflect, engage in challenging conversations, and use different educational modalities can help create a culture of transparency, orientation, and growth.
Courses with Hayden
Latest articles with Hayden
How to respond to patients’ emotions
When emotions like stress, frustration, anger, or grief arise during conversations with your patients and their families, you shouldn’t ignore them. Instead, you can use six specific skills to respond to and address them.
How to address patients'complaints
At some point, you will likely be responsible for addressing patient complaints made against yourself or your team. Address patients’ complaints by following these seven steps.
How to break bad news
Breaking bad news is one of the hardest things to do. This framework can help you deliver difficult messages and so that your patients and their families better understand the situation.
How to prepare for difficult conversations
Fail to prepare, prepare to fail! Having difficult conversations with your patients and their families can be challenging. However, with the proper preparation, you can manage these emotional situations effectively and compassionately.
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Our teachers represent a wide range of specialities, but they all have a common passion-to make learning new skills rewarding and fun.